Insurance?
The year: 2005
The Phone: Motorola Razr
The Story:
It was a year like every other year. Apple was selling iPods faster then they could make them. Windows still hadn't released a new operating system. And Motorola was set to release a revolutionary new phone, The V3 Razr. I being the technical groupie that I am had to of course be the first to own one. So I willingly shed the $200 + for the phone and never looked back. I of course couldn't pass up insuring this bad boy. So I signed up for the $4.99 a month insurance plan praying that I would never have to use it. Well, that day has come. Ole' Betsy has about reached her end. Her screen hangs only on one hinge and her battery life after 8+hrs of charging is 30 minutes. So today I wrangled up the courage to call in the insurance claim and all goes well until the last 60 seconds of the call... they are out of refurbed Razr's and there's no sign or telling of when they'll be back. So what are my options? Only one. Settle for a "comparable" model. (::insert menacing music::) So who is this evil half brother you ask? The LG CU500.
So, today's question. Why even bother purchasing insurance for a product when there's only a minimal (if even that) chance of being able to replace it?
-Matt-
1 comment:
Demand they send you a new RAZR. Be sure to cite specific technical differences between the two models and why the LG is not acceptable. For instance, you use Motorola Phone Tools for accessing the web while on the go and LG does not have a comparable solution. Or, tell them you've already invested in peripherals for the RAZR Whatever it takes, you fight the man! At the very LEAST you should be able to get another Motorola phone like the SLIVR or something else.
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